Privacy Policy

Last Update: July 5th, 2022

This information applies to the website, which belongs to Conserveira do Sul, S.A., and is intended to let you know how this company treats the personal data of users of this website.

This information only applies to the processing of personal data carried out by Conserveira do Sul and by entities subcontracted by it to process personal data on its behalf. Any links to websites external to Conserveira do Sul are not covered by this information, so you should consult the information on the processing of personal data provided in these links from third parties.

The person responsible for processing the personal data collected through the website is Conserveira do Sul, S.A., a public limited company headquartered at Zona Industrial, Lote 122 a 141, 8700-281 Olhão, Portugal, registered on the Commercial Registry Office under the single registration and corporate number 500 071 950, hereinafter referred to as Conserveira do Sul.

The user may contact Conserveira do Sul for any question regarding the processing of their personal data referred to in this text, as well as for the exercise of their rights mentioned therein, by means of a written request addressed to, or by postal mail addressed to the headquarters of Conserveira do Sul.

Conserveira do Sul collects personal data from users who register on the site to receive news and other communications about canned fish and fish pâtés and the activities of Conserveira do Sul. Conserveira do Sul also processes the personal data necessary for the processing of orders and communication with customers, processing of requests for information and eventual complaints, analysis and statistics.

The personal data that can be processed are: name, taxpayer number, email address, country, address, date of birth, telephone number, IP and registered user access to the site, personal interests in canned fish and fish pâtés, observations that the Customer chooses to share in the comments.

Personal data are processed for the following purposes:

i) sending newsletters, news and other commercial communications about canned fish and fish pates and Conserveira do Sul activities;

ii) processing orders and returns and communicating with customers;

iii) processing requests for information and eventual complaints;

The processing of personal data for sending commercial communications depends on the consent of users, which is the legal basis for the processing of personal data. Users may withdraw this consent at any time and delete their registration, by the means indicated above, without, however, affecting the legitimacy of the previous processing of their data.

The processing of personal data for the purpose of processing orders, returns and communication with customers, processing requests for information and any complaints is based on the need for such processing for the performance of a contract to which the data subject is a party or for pre-contractual steps at the request of the holders. In these cases, the processing of data is essential to allow the conclusion and execution of the contract, as well as to comply with legal requirements. The non-availability of the data would imply the impossibility of fulfilling the obligations on the part of Conserveira do Sul.

In addition to the aforementioned purposes, Conserveira do Sul may also process personal data of users of the page for statistical purposes, limited, however, to the minimum necessary for this purpose.

Conserveira do Sul may allow access to personal data by service providers who perform functions on behalf of Conserveira do Sul, only for the purposes described herein, respecting the data protection legislation, this informative note and the written instructions from Conserveira do Sul. These providers will have access to the personal data necessary to perform their functions, but will not be able to process them for other purposes.

As we continue to develop our business, we may sell or acquire assets, interests in companies or commercial establishments. In this type of transaction, users' personal data are usually one of the assets that can be transferred, but remain subject to the guarantees provided herein. If another entity acquires our business, all or a substantial part of our assets, or assets related to the Conserveira do Sul website, users' personal data will be disclosed to that same entity as part of the due diligence process and will be transferred to that entity as one of the transferred assets. In addition, if any insolvency or reorganization process occurs or is imposed on us, users' personal data will be considered as an asset that belongs to us and as such it is possible that they will be sold or transferred to third parties.

We may also transfer and disclose personal data to third parties when a legal obligation so requires, for example:

  • To comply with a legal obligation;
  • At the request of governmental or judicial authorities;
  • To verify or enforce our site's Terms and Conditions or other applicable regulations;
  • For detection and protection against any technical or security vulnerabilities;

Conserveira do Sul may also, for the purposes identified above, transfer personal data to entities located in third countries (outside the European Union and the European Economic Area), with a view to carrying out the processing activities defined above. In these situations, Conserveira do Sul ensures that the appropriate technical, organizational and security measures are implemented in accordance with applicable legislation, with data subjects having the right to request information on the measures adopted in the transfer of their personal data to third countries.

Conserveira do Sul will keep personal data for different periods, depending on the aforementioned purposes.

For sending news, newsletters, commercial communications, and invitations to events: until the user withdraws their consent or objects to such communications, or within two years after the last contact.

For the processing of orders and communication with customers, Conserveira do Sul will keep your personal data for a period of 3 years, which is the period considered reasonable to be able to deal with any guarantees and customer complaints.

Conserveira do Sul may keep the personal data of users for longer periods of time for statistical purposes, as well as to comply with legal obligations, limited, however, to the minimum necessary for these purposes.

Users have the right to request from Conserveira do Sul, by one of the means indicated above, access to personal data concerning them, as well as their rectification or erasure and limitation of treatment, under the terms of the law; and they can also, in the same way, oppose to the treatment or request the portability of their personal data, also under the terms of the law.

Users also have the right to file a complaint with the National Data Protection Commission if they believe that their rights over their personal data have been infringed.

In treatments whose basis is their consent, the data subject has the right to withdraw consent at any time, without, however, affecting the legitimacy of the treatment that has taken place to date.

Conserveira do Sul will endeavor efforts to protect the confidentiality of users' personal information. However, due to the design of the Internet, constant changes in technology and other factors outside our domain, we cannot guarantee that communications between the user and the site will not be exempt from unauthorized access by third parties. We do not accept any responsibility for the disclosure of personal information caused by errors in transmission or unauthorized or unlawful acts of third parties.

Conserveira do Sul may update or change this privacy policy from time to time.

This policy is governed by Portuguese law and all disputes that may relate to it must be settled by the Courts of the District of Faro.




If the user has previously consented, the use of this website allows the placement of cookies on the user's computer or device.

Cookies are small text files that a website installs on the computer or device of the user on which he browses when accessing the website. Cookies allow the website to remember browsing actions and preferences during a certain period and are therefore used by us to process and manage your requests in the most efficient way, as well as to develop and improve our services and the use of this website.

We emphasize that, in general, cookies do not include information capable of identifying you.

We use cookies to improve the functionality and browsing experience of our users, increasing the speed and efficiency of responses, as well as eliminating the need to repeatedly enter the same information.

Some of the cookies are essential to ensure the features provided, while others are intended to improve performance and user experience.

Essential cookies are intended to:

  • Remember what you add to the cart;
  • Remember your order progress;

Functional cookies are intended to:

  • Remember your account data;
  • Ensure your connection is secure;
  • Ensuring the website is displayed consistently.

Targeting cookies are intended to:

  • Allow you to share and like on social networks;
  • Send information to other websites to personalize the advertising shown.

We do not control the cookies that each social network installs. We recommend that all users review the data and cookie protection rules used by each of the social networks, and, if desired, modify the privacy settings on social networks in order to limit the processing purposes used by the social networks in question.

Exemples of use of cookies:

Cookies are used to improve the service provided to you, for example:

  • Enable the use of some services such as payment, which would not be possible without cookies;
  • Allow a service to recognize your device so you don't have to constantly provide the same data;
  • Recognize that you have already provided a username and password when connected to the client area so that you do not have to do so each time you consult a page;
  • Count how many people are using a service, thus ensuring that use is fast;
  • Analyze data that allows us to know how you use the services so that we can improve them.

If you do not allow the website to use cookies, some pages and features will not work as expected. For example, you will not be able to use the shopping list.

If you wish to delete cookies that are already on your computer, consult the "help" section of your internet browser.

You can also find more information about cookies and how to manage them on the website (English) or consult the "help" section of your internet browser.